Here are answers about ordering, shipping, and using your Bellrose knee massager. Can't find your answer? Contact us — we're happy to help.
Orders & shipping
Where do you ship?
We ship to the United States only for now. Shipping is always free. Prices are shown in US dollars. We ship to street addresses only. PO boxes aren't supported.
How long does delivery take?
We pack your order within 1–2 business days. Delivery takes about 5–10 business days, depending on where you live. We email you a tracking link as soon as your order ships.
How can I track my order?
When your order ships, we email you a tracking number. Don't see it after 3 business days? Check your spam folder, or get in touch.
Returns & guarantee
What is the 100-day money-back guarantee?
Try your Bellrose massager at home for up to 100 days. Not happy with it? Contact us and we will give you all your money back. It's that simple.
How do I start a return?
Send us a message on the contact page. Include your order number. We will walk you through the next steps.
Using your massager
How does the massager work?
The Bellrose knee massager uses gentle heat, red light, and massage. Together, they help your knee relax and feel good. It has no cords, so you can use it anywhere — on the sofa, at your desk, or on a trip.
How often should I use it?
Most people use it for 15–20 minutes, once or twice a day. Start with short sessions and see what feels best for you.
Is it safe for everyone?
The massager is made for everyday use at home. Are you pregnant? Do you have a medical implant? Is a doctor treating your knee right now? Then please ask your doctor before you use it.
How do I charge it, and how long does the battery last?
Charge the massager through its USB-C port. A full charge takes about 2–3 hours. One charge lasts for many sessions.
Payment
Which payment methods do you accept?
We take all major credit and debit cards. You can also use the fast payment options shown at checkout. All prices are in US dollars.